Oct 22, 2016 My Sent folder doesn't sync between my iDevices and Outlook 2016. Everything else works fine: Inbox, moving emails to folders, etc. Sent folder refuses to sync. Jun 24, 2016 Please go to the Tools tab of Outlook 2016 for Mac and click the Sync Errors button to see if you can see any related sync errors. We may also try to right click on your Inbox and select Empty Cache to see if it helps. This will r eplace messages in this folder with the messages from the server.
I would verify that their Exchange account is the only account within outlook. From a few different places it looks like it could be something stuck in Drafts too (although you said you checked there). Possibly removing the account and re-adding it in Outlook could be the quick fix to it (although they would lose their saved autocompletion which a lot of people complain when they lose it).
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On this page:. Setting up Microsoft Outlook 2016 These instructions create an connection using SSL security, which we recommend. Having problems with newly setup outlook 2011 email on my mac. I have el capitan installed. Outlook 2011 for mac sync pending. Having problems with newly setup outlook 2011 email on my mac.
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Im running 2016 on probably 25 Mac's and haven't seen this issue yet, but I have had weird issues with Outlook in general that aren't worth the time messing with and just adding the account back again will fix saving all of our times.